Scheduling with JCAC

Getting Started

For any questions about counseling or to schedule your first counseling session, you can call our intake line at 404-834-2363. The Johns Creek and Alpharetta Counseling intake line hours are 9am - 5pm, Monday through Friday. When you talk to the intake line, we will hear you and explore how we can help. We can match you with a JCAC counselor who is most experienced to help you, as well as schedule your intake session with that counselor.

OR you can schedule a time for us to call you. Click below to schedule your phone consultation. What to expect in that phone call: We will call you at your consultation time. Please give yourself 10-30 minutes to talk. The goal of the phone call to assess your needs and to match you with the correct counselor. 

Schedule A Phone Consultation

Knowing what type of service, or what type of counseling you or your child needs can be hard. We at Johns Creek and Alpharetta Counseling want to help you find what services best fit you. If we are not the best fit or the right service, we will recommend someone who is. It is our mission to serve you and assist you in finding where you want to go. 

We are an outpatient counseling office, that means we offer counseling services weekly, bi-weekly, or monthly. We do not offer emergency services or walk-in appointments. If you have a medical emergency, please call 911 or go to the hospital of your choice.

Counseling Office Hours:

Counselors at Johns Creek and Alpharetta Counseling offer standard business hours, as well as night and weekend hours. Each counselor manages their schedule and is in the office at different times. Let us know what days, nights, or weekend times work best for your family and we can match you with a counselor that shares that schedule.

First Time Coming To Our Office

Before your first appointment you will be emailed your counseling intake paperwork. In your first appointment, you and your counselor will review the intake paperwork, as well as discuss what you hope to accomplish, identify goals, and make a plan for counseling. The counselors at Johns creek and Alpharetta Counseling are here to serve you and help you meet YOUR goals, not tell you how to change.

Completing Office Forms:

We have an online portal to complete your documents electronically. If you are a new client and do not have a username and password yet, please call us at 404-834-2363 and press "1". If you are an ongoing client and do not have a username and password, please call us at 404-834-2363 and press "2", then push the number for your counselor. 

Download and view our HIPAA Privacy Practices
Learn more about JCAC's compliance with the No-Surprise Law

What To Expect: For Adults

During your first session you will establish a trusting relationship with your counselor, explore the history of your struggle, and create goals that will guide your journey. It is important to have a good personality fit, meaning you can feel safe and vulnerable with your counselor. For couple's therapy, the first session is with the couple together, followed by two individual sessions, one with each. If you have questions please give us a call.

What To Expect: For Children

We preform intake play therapy assessments, these assessments help us give a diagnostic impression and recommendations for future therapy. The intake process consists of:

1) Parent Intake (parent only, the child not present)

2) Child Intake; Assessment of internal functioning (counselor and child alone)

3) Child Intake; Assessment of external functioning (counselor and child alone)

4) Family session; family play therapy, followed by a parental phone consultation for treatment planning.

Frequency of treatment, clarification of goals, and proportion of individual, family, and parental sessions are determined in the treatment planning session.

Ongoing Therapy

The cadence and longevity of treatment is determined by the goals and the struggle at hand. At times only a few sessions are required, in other situations a long term counseling relationship is needed. As counselors, we have a unique task to help you not need us anymore, we work to assist you to feel strong in handling your struggle on your own.

Our Goal

Is to help you and your family to be the best versions of yourselves. We do not aim to change who you are or what you believe. We meet you where you are, follow the goals you create, and assist you to reach those goals within a healthy and safe counseling relationship.


Therapy is not only a time and emotional commitment, it is a financial one. Unlike other investments, this investment grows into emotional well being and improved connections.

Johns Creek and Alpharetta Counseling is a self pay practice. If you do want to use your insurance, we offer out of network coverage. This means that you will pay up front and your insurance will reimburse you. I recommend checking with your insurance company what your out of network coverage is. Sometimes it is 60% to 80% of the fee, sometimes there is a deductible. It is encouraged to know what to expect before the first session.

Important Note About Insurance

Using insurance requires the therapist to put a diagnosis down for you or your child (depending who is in therapy) of anxiety or depression, ADHD, etc. which is based on the diagnostic impression by your counselor. That diagnosis goes in your medical record which can impact involvement in the military, becoming a pilot, or life insurance, among others. If you have already talked to an MD about medication, then you already have a diagnosis and we can collaborate with them on that is.

When you use your insurance company they have a right to review your record/file at any time compromising your confidentiality.

We do have limited Sliding Scale slots. Fee is determined by family income and family size. Inquire during your intake phone call.

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