JCACounseling
Scheduling Your 1st Appointment
Compassionate Counseling Services to Help You Take the First Step Toward Healing
Getting Started
Questions or ready to start counseling? Call our JCACounseling intake line at 404-834-2363 — available Monday–Friday, 9:00 AM–5:00 PM. We’re here to listen, understand, and connect you with the right support. Our intake team will explore your needs, match you with the best JCACounseling therapist, and schedule your first session or consultation. If we’re not the right fit, we’ll still help you find a trusted counselor who is. 💙
What To Expect:
- We’ll call you at your scheduled consultation time.
- Please allow 10–30 minutes for the call.
- During the call, we’ll assess your needs and help match you with the right counselor.
Insurance & Out of Network Benefits
Johns Creek & Alpharetta Counseling (JCAC) is an out-of-network (OON) therapy practice. We do not bill insurance directly. Clients are responsible for payment at the time of service.
Clients who wish to seek possible insurance reimbursement may choose to use Thrizer, a third-party service that allows clients to independently manage their out-of-network insurance benefits.
Thrizer helps clients: - Verify out-of-network mental health benefits - Estimate potential reimbursement - Submit superbills to insurance after sessions
Clients pay Johns Creek & Alpharetta Counseling directly, and any approved reimbursement is sent directly to the client by their insurance company. Use of Thrizer is optional, and Thrizer may charge a separate fee. Insurance reimbursement is not guaranteed.
How to Enroll in Thrizer (Step-by-Step)
Step 1: Create a Thrizer Account
- Clients create an account directly with Thrizer using their own email address and insurance information. Enrollment is completed outside of Johns Creek & Alpharetta Counseling and typically takes only a few minutes. To enroll, visit the link below.
Step 2: Enter Insurance Information
- Provide your insurance details so Thrizer can review your out-of-network mental health benefits.
Step 3: Verify Out-of-Network Benefits
- Thrizer will verify your benefits, which may include:
- Deductible and deductible status
- Reimbursement percentage
- Any visit limits or plan requirements
- Thrizer will provide an estimate of possible reimbursement. Benefit verification and estimates do not guarantee payment.
Step 4: Attend Sessions & Pay at Time of Service
- Attend sessions as scheduled and pay John’s Creek & Alpharetta Counseling directly, as we do not bill insurance.
Step 5: Superbill Submission
- After services are provided, clients are responsible for uploading their superbills to their secure Thrizer portal. Once uploaded, Thrizer submits the superbills to insurance for possible reimbursement.
Step 6: Receive Reimbursement (If Approved)
- If approved, your insurance company will send the reimbursement directly to you. Processing times vary by insurance plan.
cOUNSELING OFFICE HOURS
Counselors at Johns Creek and Alpharetta Counseling offer standard business hours, as well as night ...More
wHAT TYPE OF COUNSELING DO I NEED?
Knowing what type of service, or what type of counseling you or your child needs can be hard. We at ...More
wHAT WE OFFER
We are an outpatient counseling office, that means we offer counseling services weekly, bi-weekly, o...More
First Time Coming To Our Office?
Before your first appointment you will be emailed a link to a portal where you will find counseling intake paperwork.
First Appointment
You can expect that you feel heard, understood, and cared for. You and your counselor will review the intake paperwork, as well as discuss what you hope to accomplish, identify goals, and make a plan for counseling. The counselors at Johns Creek and Alpharetta Counseling are here to serve you, walk along side you, and help you meet YOUR goals, not tell you how to change.
Completing Office Forms:
We have an online portal to complete your documents electronically. If you are a new client and do not have a username and password yet, please call your counselor directly, only they can resend a portal link.
What To Expect: For Adults
During your first therapy session, you’ll meet with your counselor to start building a safe and trusting relationship. Together, you’ll discuss your history, explore the challenges you’re facing, and set meaningful goals to guide your counseling journey.
Finding the right fit is important — you should feel comfortable, supported, and able to be open with your counselor.
For couples counseling, the process begins with a joint session, followed by individual sessions with each partner, before continuing with sessions together.
If you have questions about starting counseling or scheduling your first appointment, we encourage you to give us a call.
WHAT TO EXPECT: FOR CHILDREN
We begin with a comprehensive intake play therapy assessment. This process helps us develop a clear diagnostic impression and provide personalized recommendations for your child’s future therapy.
The intake process includes:
1. Parent Intake (parent only) – An initial meeting to gather background information and discuss your child’s needs.
2. Child Intake: Internal Functioning – A one-on-one session with your child to understand their inner world and emotions.
3. Child Intake: External Functioning – A one-on-one session with your child focused on behavior, interactions, and coping skills.
4. Family Session – A family play therapy session, followed by a parental phone consultation to review treatment recommendations and planning.
During the treatment planning stage, we’ll determine the frequency of therapy sessions, clarify goals, and decide on the best balance of individual, family, and parental sessions for your child’s progress.
ONGOING THERAPY
The cadence and longevity of treatment is determined by the goals and the struggle at hand. At times only a few sessions are required, in other situat...More
OUR GOAL
Is to help you and your family to be the best versions of yourselves. We do not aim to change who you are or what you believe. We meet you where you a...More
FINANCES
Therapy is both an emotional and financial investment, one that grows into greater well-being and stronger connections. Johns Creek and Alpharetta Cou...More
IMPORTANT NOTE ABOUT INSURANCE
Using insurance requires a formal diagnosis (anxiety, depression, ADHD, etc.), which becomes part of your medical record and can affect things like mi...More
